Legal
Last updated: January 15, 2026
By accessing or using Optracore's platform, website, or services, you agree to be bound by these Terms of Service ("Terms"). If you are using the services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
Optracore provides a cloud-based operations intelligence platform including telemetry collection, API health monitoring, incident management, and related developer tools and APIs ("Services"). The Services are provided on a subscription basis as detailed in your Order Form or selected plan.
You must register for an account to access most features of the Services. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify Optracore immediately of any unauthorized access.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services to transmit malicious code, interfere with other customers' use of the Services, or attempt to gain unauthorized access to any systems or networks.
Your use of the Services is also governed by our Privacy Policy. You retain ownership of all data you submit to the Services. You grant Optracore a limited license to process that data solely to provide the Services you have subscribed to.
Optracore commits to the uptime levels specified in your applicable Service Level Agreement (SLA). Scheduled maintenance windows are announced at least 48 hours in advance. Credits for downtime below the committed SLA are governed by your SLA terms.
Subscription fees are billed in advance on a monthly or annual basis depending on your plan. All fees are non-refundable except as required by law or as specifically stated in your Order Form. Optracore reserves the right to modify pricing with 60 days' written notice.
The Services, including all software, algorithms, and documentation, are the exclusive property of Optracore, Inc. and are protected by intellectual property laws. These Terms do not grant you any rights to Optracore's trademarks or trade names.
To the fullest extent permitted by law, Optracore shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Optracore's total liability for any claim arising out of these Terms shall not exceed the fees paid by you in the three months preceding the claim.
Either party may terminate these Terms with 30 days' written notice. Optracore may terminate immediately for material breach, non-payment, or violation of acceptable use policies. Upon termination, your data will be available for export for 30 days before deletion.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.
For questions about these Terms, contact us at legal@optracore.com.