Legal
Last updated: January 15, 2026
Optracore, Inc. ("Optracore," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
We collect information you provide directly to us, including account registration data (name, email address, company), payment information processed through our payment providers, and communications with our support team.
We also collect information automatically when you use our services, including log data (IP addresses, browser type, pages visited, timestamps), device information, and telemetry data you submit to the platform for monitoring purposes.
We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; respond to your comments and questions; and monitor and analyze usage patterns.
We do not sell your personal data to third parties. We do not use your operational telemetry data for any purpose other than providing the services you have subscribed to.
You may specify the geographic region where your data is stored and processed. Enterprise customers may choose from US, EU, or APAC regions. Data processed in your chosen region will not be transferred to other regions for storage or core processing.
For customers in the European Economic Area (EEA), we comply with GDPR requirements. Where data transfers outside the EEA are necessary for support or operational purposes, we use Standard Contractual Clauses approved by the European Commission.
We retain your account information for as long as your account is active or as needed to provide services. Telemetry and operational data is retained according to your subscription plan's retention tier (30 days, 90 days, 1 year, or custom). You may request deletion of your data at any time.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption at rest and in transit, access controls, and regular security assessments. See our Security page for details.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at privacy@optracore.com. We respond to all requests within 30 days.
We use essential cookies necessary for the operation of the platform (session management, authentication). We do not use advertising cookies or share cookie data with third parties for marketing purposes.
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website at least 30 days before the changes take effect.
For questions about this Privacy Policy or our data practices, contact our Data Protection Officer at privacy@optracore.com or write to us at: Optracore, Inc., 340 Pine Street, Suite 800, San Francisco, CA 94104.